Company Details
This is a clothing store called "Salahuddin Collection" in Nigeria. The company mainly sells comfortable clothing products, and has several stores and online stores.
Products Used
This customer uses our mobile printer---the KT-V510, to print order tickets and labels. This mobile printer comes with thermal printing capabilities and is ideal for retail, apparel and other scenarios.
Vertical
The application scenario belongs to the retail industry and is mainly used for printing orders and labels.
Application
This customer used our KT-V510 to print the customer's purchase information on the order ticket and gave it to the customer as a receipt. In addition, they use the printer to print product labels and price tags to facilitate customer purchases and operations.
The Challenge
During use, this customer often experienced paper jams and failure to connect properly due to improper operation when using the print function, resulting in orders not being processed in a timely manner, which affected the store's efficiency and customer experience.
The Solution
Our technical support team provides professional technical support and training in response to customer feedback, such as resetting the printer's network connection, changing the paper regularly, and providing customized solutions to meet the different needs of our customers.
Results
With the help of our technical support team, the problems that the customer fed back were effectively solved. The mobile printer is now running stably, and both order processing speed and store efficiency have been improved, greatly improving the customer experience. The customer also spoke highly of our company's products and services, and continues to choose our products as essential equipment for their business, helping them to better manage their stores and serve their customers.